Terms and Conditions dolar99 — Platform Usage Rules

These Terms and Conditions ("Terms") constitute a legally binding agreement between you as an individual user ("You" or "User") and dolar99 ("Platform", "We"). These Terms govern your access to and use of the dolar99.pro website, the dolar99 mobile app, and all services provided by this platform.

By accessing or using the dolar99 platform, creating an account, making a deposit, or using any available games or services, you expressly agree to be bound by these Terms and all other policies published by dolar99 from time to time, including the Privacy Policy and guidelines Responsible Gaming.

If you are using the platform on behalf of an organization or corporate entity, you also represent that you have the legal authority to bind that organization to these Terms.

To use the dolar99 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old at the time of registration and while using the platform;
• Reside in or be located in a jurisdiction where participation in online games and betting is not prohibited by local law;
• Registering in your own personal capacity and not on behalf of another person;
• Never been declared bankrupt or in a debt management process that prevents you from conducting financial transactions;
• Not listed in any gambling-related self-exclusion programme.

Each user is only permitted to hold one (1) account only on dolar99. Multiple account registrations, whether using the same information or different identities, are strictly prohibited and may result in the closure of all related accounts and forfeiture of balances without compensation.

Upon registration, you agree to:

• Providing accurate, complete, and up-to-date information including your full name, phone number, and valid identity details;
• Completing the KYC (Know Your Customer) verification process when requested by dolar99;
• Updating your account information if any changes occur;
• Keeping your password confidential and not disclosing it to any other party.

Dolar99 reserves the right to request additional identity verification documents at any time, including copies of your ID card, bank statements, or other relevant documents, to ensure the integrity and security of the platform.

All financial transactions on dolar99 must be conducted through payment methods approved by the platform, including local bank transfer, FPX, Touch 'n Go eWallet, GrabPay, Boost, and MAE Maybank. dolar99 does not accept payments in the form of cash, cheque, or any method not listed on the platform.

Regarding deposits:

• Deposits may only be made using a payment method registered in your own name;
• Dolar99 is not responsible for delays caused by banks or digital wallet operators;
• Funds deposited into your dolar99 account are for entertainment purposes only and will not earn interest.

Regarding withdrawals:

• Withdrawals will only be processed to a bank account or digital wallet in your own name that has been verified through KYC;
• Dolar99 reserves the right to request additional verification before processing withdrawals that exceed certain limits;
• All bonus terms must be met before bonus funds can be withdrawn;
• Dolar99 does not charge withdrawal fees; however, any fees imposed by banks or digital wallet operators are the user's responsibility.

For more details on withdrawal methods and limits, please refer to the Withdrawal ours.

Dolar99 offers a variety of bonuses and promotions to members from time to time. All bonuses and promotions are subject to specific terms and conditions stated at the time the offer is made. General conditions that apply to all bonuses include the following:

• Each bonus has wagering requirements that must be met before bonus funds can be withdrawn. Wagering requirements are typically expressed as a multiple of the bonus value received;
• Bonuses may only be claimed by eligible users who meet the conditions specified for each promotion;
• Each promotion may only be claimed once per user, per household, per IP address, and per device unless otherwise stated;
• Dolar99 reserves the right to void any bonus if the platform finds evidence of promotional abuse or attempts to exploit the bonus system;
• Your own deposited funds (excluding bonuses) may be withdrawn at any time with no wagering requirements.

All games available on dolar99 — including slots, live casino, sports betting, and esports — are subject to their respective rules set by the relevant game providers. By using any game, you agree to the applicable rules.

Dolar99 uses software powered by Random Number Generator (RNG) independently audited to ensure game results are random and fair. We have no control over individual game outcomes.

In the case of sports betting, dolar99 reserves the right to:

• Cancelling or correcting wagers placed at incorrect odds due to technical errors;
• Withholding payment for wagers currently under investigation for sports fraud or match manipulation;
• Restricting the betting limits for any user or match at any time.

Use of the dolar99 platform is subject to strict standards of conduct. The following are strictly prohibited and may result in immediate account closure:

Dolar99 also strictly prohibits the use of the platform for money laundering, financing illegal activities, or any activity that violates applicable laws in Malaysia. Our platform complies with Anti-Money Laundering (AML) standards and will report suspicious activity to the relevant authorities when required.

Dolar99 reserves the right to suspend or close any user account at any time, with or without prior notice, for the following reasons:

• Violation of any part of these Terms and Conditions;
• Fraud, misuse, or suspicious activity;
• Failure to complete KYC verification requirements within the specified timeframe;
• Requests from legal authorities or regulatory bodies;
• If the platform finds that a user has enrolled in a gambling self-exclusion programme.

If your account is closed for reasons other than a terms violation, any real-money balance (excluding bonuses) remaining in your account will be returned to you via the standard withdrawal process within a reasonable timeframe.

Users may also request voluntary account closure at any time by contacting the dolar99 support team. For self-exclusion options for responsible gaming purposes, please refer to the Responsible Gaming.

The collection, use, and storage of your personal data by dolar99 is governed by Privacy Policy which forms part of these Terms. By using the dolar99 platform, you agree to how we process your personal data as described in the Privacy Policy.

In summary, dolar99 collects and processes your personal data for the following purposes:

• Identity verification and compliance with KYC requirements;
• Processing financial transactions and verifying payments;
• Provision of customer support services;
• Sending promotional information and platform updates (with your consent);
• Fraud detection and prevention, as well as prohibition of illegal activities.

Dolar99 does not sell your personal information to third parties for marketing purposes. All data is stored with integrated encryption and accessed only by authorized personnel.

The dolar99 platform is provided on an "as-is" basis. While we strive to ensure the platform operates smoothly and securely at all times, dolar99 makes no guarantee that the platform will operate without interruption or technical errors at all times.

Dolar99 will not be liable for:

• Financial losses incurred as a result of betting or gaming decisions;
• Data loss due to technical failures beyond our control;
• Processing delays caused by third parties such as banks or digital wallet operators;
• Unauthorized access to your account resulting from your own negligence in safeguarding your password.

Dolar99's maximum liability to any user for any claim shall not exceed the total net deposits made by that user in the thirty (30) days preceding the claim.

Dolar99 reserves the right to update, modify, or replace any part of these Terms at any time at our sole discretion. Users will be notified of significant changes via in-platform notifications or their registered email address.

The "Last updated" date at the top of this page will reflect the date the most recent changes were made. Continued use of the dolar99 platform after any changes to these Terms take effect will be deemed as your acceptance of the amended terms.

We encourage you to review this Terms and Conditions page periodically to stay informed of the latest rules governing the use of the dolar99 platform.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, you can reach the dolar99 team through the following channels:

• Live Chat: Available 24/7 directly within the dolar99 platform after login;
• Support Email: [email protected] (plain text only, not a hyperlink);
• FAQ: Visit page FAQ for answers to the most frequently asked questions.

Our support team is available 24 hours a day, 7 days a week and will respond to all enquiries as quickly as possible.